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broadsoft click to dial between 2 numbers, both the numbers are not broadsoft users. can someone point me to right api?
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Provisioning multiple lines
I am trying to provision a second line on my Polycom phone through the Admin web portal. I can find where the linePort is defined but cannot find any place to add a second linePort. Is added a second line possible?
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Authentication example in Java
Hi,
I have prepared a quick and dirty authentication example for the OCI-P SOAP interface in Java:
http://playground.jwscripts.com/BroadSoftAuthentication.java.phps
Regards, JW
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Configure client for sandbox account with IM&P
Hello,
I'm trying to configure my XMPP client (Psi) to work with my IM&P sandbox account. Could you please let me know what user-name, host and port I should be using.
Kind regards,
Can
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What is System Error 4000?
http://xsp1.xdp.broadsoft.com/com.broadsoft.xsi-actions/v2.0/user/<my details>/directories/EnhancedCallLogs
responds with:
<ErrorInfo
xmlns="http://schema.broadsoft.com/xsi">
<summary> System Error</summary>
<summaryEnglish> System Error</summaryEnglish>
<errorCode>4000</errorCode>
</ErrorInfo>
I can't find any information on what this means.
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What is the meaning of empty event on TCP connection?
After calling a number from xlight phone, I got some events like call originated , call recieved ..., Then I received
What is the meaning of that and how could I send EventResponse when there is no event Id?
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Broadsoft and SMS
We are developing an application and integrating with Broadsoft. One of the things we need to do is send SMS (to numbers in Broadsoft and externally). Is BroadCloud Messaging what we need to send SMSes using Broadsoft?
The datasheet pdf for BroadCloud Messaging mentions an API but I can't seem to find any documentaion for it. Can someone point me in the direction of the API docs?
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Need Features understanding
Hi All,
I have provisioned the three features of broadworks provisioning portal i.e. Remote Office, Broadworks Anywhere and Simultaneous Ring Personal
But the problem is I do no understand how to exactly test these features. I have search the provisioning guide and also internet but not able to find how these features exactly works.
Please tell me the full functionality of these three features. I will be thankful to you.
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Javascript XSI Event example
I want to create a click to dial web application, and will be using XSI actions to make the call. However I also need to monitor the user's calls, and want to accomplish this only with client side code. The only way I know how to accomplish this is with CTI XSI Events, however implementing the CTI Events based comet approach from within a browser I am compleltely lost on how to accomplish. I was able to implement it from Java server side cde, but now I need to do it with just client sidoe javascript, and was wondering how it is possible.
1. How can you read in the streamed data from the Event Channel with javascript? Is there a javascript client framework that will help to do this?
jQuery does not return anything in an $ajax() call until the request completes.
To my understanding normally in comet samantics, each time the server has a message to send it uses the open http request to send the data, but it completes the request.. and then the client sends another request, it doesnt keep the original request open with a chunked content-type for hours at a time.
So basically there are 2 problems im facing...
1. How can you have a continous stream of data in javascript?
2. The Same Origin Policy, which i guess can be resolved using the webserver as a proxy.
Is there a better approach that I dont know about to be able to monitor a users calls, from their browser?
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Recallfromparty field
Hi!
We seem to get the following information in call received event:Recallfromparty.
It seems to be the user that was transfered to but didnt answer so the call was recalled (transfer recall).
A really good field but the strange this is that this field is not to be found in any documentation. Could you please guide me to where this field is documented.
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XSI and BLF
When using the XSI action /user/<userid>/services/BusyLampField , I can obtain a list of monitored users. The returned information contains their User-ID and their name.
I have a few questions regarding this:
- How do I get the phone number or at least extension of a monitored user?
I tried obtaining the profile with the foreign User-ID but received a 401 Unauthorized. - Is it possible do receive BLF events via XSI for this user?
- Similiar to the questions above: What about IM&P presence states?
Regards,
Stefan
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Mulitple Webservice Clients failing
Hey guys.
I am trying to connect more than one account via the webservice to OCI-P and have a few issues. As soon as I connect 2 clients the next one won't respond any more when sending the AuthenticationRequest. Has anyone experienced a similar behaveiour? Is there any limitation on how many clients I can connect?
Cheers
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Consuming the API/ making service calls to be consumed in a .net application
We have a requirement wherein we need to consume the OCI-P API in a .net application. We have the Broadsoft hosted on another server available on the same network. We are not able to understand if there is any SOAP API/WSDL or proxy available to do this. Please help as this is an urgent customer requirement.
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How do I configure/set up my OCI-P client to use secure BCCT?
I have an OCI-P client using client Broadworks Common Communication Transport (BCCT) written in Java. How do I enable the client to use secure BCCT?
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What is the sandbox sip server address?
Hi all,
I've got my sandbox account, but I cant find any info on what is the sip server address. Where should I connect to? All sandbox general information link on broadsoft site seem to be broken.
Thanks in advance,
Alexander Ivanenko
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We are unable to place calls on hold where do i find the setting to allow this basic function
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Unexpected behaviour when a subscriber is not logged on
Hi,
We've developed an application running on C# that consumes XSI events. This application handles call events and logs the calls, allowing a user to add a comment to a phonecall.
The customer has a policy where each physical phone is activated when the person using that phone is at work. Phones are automatically logged of after 12 hours and need to be actived again. We're using the XSI API and my customer noticed the application creates log entries for calls on phonenumbers within the organization that are not logged on at that time. I've been browsing the logging and I noticed that the application does receive CallReceived and CallReleased events which appear to be linked to that subscriber.
Our customer does not expect the application to log entries on internal phonenumbers when the phonenumbers involved are not logged on, which seems resonable. We're trying to figure out why the Broadsoft system would raise an CallReceivedEvent for a subscriber that is not logged on at that time. Am I supposed to filter those events? Am I misinterpreting the event content? Or should this just not happen?
Thanks, Bas
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What is the best way to query call details using an trackingid?
Hi,
Our Windows application is handling XSI events. Every now and then the channel is closed for reasons being 403 error while sending a heartbeat or the remote end deciding to terminate the channel. This is not the entire list. Our application handles these situations by closing the channel and rebuilding a new connection, including a new request for each existing subscription. We've noticed unexpected behaviour when we request all of these subscriptions at once, so - after consulting with the support desk - we concluded we needed to add a delay of 1 second after each subscription request. They said there was something like a policy and it may very well contain connection limits.
This delay causes the system to miss events for a certain period of time, so we could be losing updates to existing calls. Our system knows about that, but it is unable to complete information for calls that started while the channel was alive, and terminated before the new subscription got actived again. I cannot get the details by issueing an XSI action request for call details as this returns: "Service is not assigned to this subscriber: Enhanced Call Logs". The basic call details do not include the end time for a phonecall.
Is there any way to get updated details for a call?
Thanks
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What is the full list of possible Personal and Enterprise directory entry fields?
Hi everybody,
What is the full list of possible Personal and Enterprise directory entry fields? API pdf enumerates only the fields that are available for searching. And, where is it possible to fill an enterprise directory?(Web-interface?)
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Listening to voicemail
I am trying to listen to voicemail messages but I am stuck. This is what I managed to do so far:
- I called from number A to number B and the voicemail came in. I was asked to leave a voicemail and press "#" once I would finish the recording. I followed the instructions and after that I have heard that the message has been successfully sent.
- On the phone with number B it is displayed a notification that says I have a new voice mail.
- I am calling number B from number B (which takes me to number B's voicemail). This is what I hear: "Please wait. Welcome to your voice messagin system. This operation cannot be completed at this time. Please hang up and try again later".
Anyone has any ideas why am I not taken to listen to voicemails?
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